Question 1

How long does shipping take?

Accepted Answer

Free standard shipping on orders over $75. Delivery takes 6–12 business days, depending on customs inspections.

Question 2

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Delivery typically takes 6–12 business days, depending on customs inspections.

Question 3

How do I track my order?

Accepted Answer

A tracking link is emailed automatically as soon as your order ships. Check your spam folder, or email support@yawnhaus.com.

Question 4

What is your return policy?

Accepted Answer

Every YawnHaus purchase is covered by a 30-day happiness guarantee. Email support@yawnhaus.com to start a return.

Question 5

Are returns free?

Accepted Answer

Yes, US return shipping is free. International returns are at the customer's expense.

Question 6

Can I return a pillow I've slept on?

Accepted Answer

For hygiene reasons, pillows must be unused. If you've slept on a pillow and want to swap firmness, please reach out — we'll do our best to help.

Question 7

How do I choose the right firmness?

Accepted Answer

Soft suits stomach and lighter back sleepers. Medium is a great default. Firm is best for side sleepers and anyone needing more neck support.

Question 8

What if I switch positions during the night?

Accepted Answer

Our cervical pillow is dual-contour — one side higher for side sleeping, one lower for back sleeping. Medium firmness adapts well to combination sleepers.

Question 9

Will the pillow flatten over time?

Accepted Answer

Our slow-rebound memory foam holds its shape for 3+ years with normal use. The removable cover is machine washable to keep things fresh.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit cards, Apple Pay, Google Pay, PayPal and Shop Pay. Checkout is encrypted and secure.

Question 11

Do you offer discount codes?

Accepted Answer

Subscribe to our newsletter to receive 10% off your first order. We occasionally run seasonal promotions — they'll appear in your inbox first.

Question 12

How do I reach support?

Accepted Answer

Email support@yawnhaus.com or use the chat widget at the bottom-right of any page. We reply within 24 hours on business days.

Frequently asked questions

Shipping

Returns

Firmness & sleeper type

Payment & checkout

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